RETURNS & EXCHANGES
International online exchanges and returns
To make a change in size, model or color you must make a return of the order/item and make a new purchase of the product you want.
To do this, please follow the instructions below:
1. Send an email with your name and order reference to shop@beatrizfurest.com indicating the return of the item and reason.
2. Place the product(s) as you have received them, in perfect condition and with the original packaging and labelling.
3. Return the package to the following address: (from 9 a.m. to 3 p.m.) through the transport company of your choice, the charges are your responsibility.
BEATRIZ FUREST RETURN
C/ Camp 69
08022 Barcelona
International Outlet online sales
No changes or refunds are allowed.
Online exchanges Spain
You can make a change of size and color for free by following these steps:
1. Send an email with your name and order reference to shop@beatrizfurest.com indicating the change of item and reason.
2. In the following days we will pick up and deliver the new item.
The change will be free as long as we have stock. If the size or color you want is not available, you will have to make a return by following the steps indicated below.
For changes for models other than the original order, a new purchase must be made through the online store.
Online return Spain
To make a return of your order follow these steps:
1. Send an email with your name and order reference to shop@beatrizfurest.com indicating the return of the item and reason.
2. Place the product(s) as you have received them, in perfect condition and with the original packaging and labelling.
3. Return the package to the following address: (from 9 a.m. to 3 p.m.) through the transport company of your choice, the charges are your responsibility.
BEATRIZ FUREST RETURN
C/ Camp 69
08022 Barcelona
Changes and returns online stores:
You can make a change or return of size, model and color in any of our physical stores for free:
Barcelona Stores:
c/ Tenor Viñas,9
c/ Valencia, 272
CC. ILLA Diagonal
Madrid Store:
c/Claudio Coello, 48
Bilbao Store:
c/Rodriguez Arias, 2
San Sebastian Store
c/ Arrasate, 18
Inform our shop assistants of the reference number and reason for the change or return. When the store informs us of the return, we will make the refund through the payment method used in the purchase.
Outlet sales Spain
*Returns of products belonging to the "Outlet" category are not accepted, they can be changed in size following the procedure explained below. You have a maximum period of 15 calendar days from the date of shipment. In the event that the desired size is not available, a purchase voucher will be issued without expiration for the full amount.
REFUNDS
The refund will take place within 3-12 working days since we receive the return and it will be made in the same form of payment used in the purchase.