Returns & Exchanges

RETURNS

You have 14 days from the date of purchase of an order to request a return of any item.

To initiate a return or size exchange, please access our form ( here ) by filling in the text boxes with the order ID and the email used in the purchase:

For any questions or queries you can send an email to: shop@beatrizfurest.com

All returned products must be in good condition and with the original packaging and labeling.

Once the return is approved, you will receive an email informing you of the refund made to the payment method you used to make the purchase within a maximum of 15 business days.

The amount of the refund corresponds to the amount of the returned product minus the corresponding return cost.

Return costs:

Returns for orders from Spain are free if they are in-store, €4 if you request home collection and €3 if you deliver the package to a delivery point.

Returns for orders from the EU have a cost of €15

Returns for orders from any other country have a cost of €25

CHANGES Spain

You can make a size or color change for free. Please access our form ( here ) by filling in the text boxes with the order ID and the email used in the purchase.

To exchange a size, the item you are returning must be in perfect condition. In good condition and with the original packaging and labels.

Once we have managed the exchange, the courier company will deliver the new item to you and at that time you will have to hand over the item you want to exchange.

Changes in physical store:

If you wish, you can make a free exchange or return at any of our stores in Barcelona, ​​Bilbao, Girona, Madrid, Malaga, San Sebastian, Santander and Valencia.

Please inform our sales staff of the order number. When the store informs us of the return, we will refund the order using the payment method used for the purchase.

CHANGES rest of Spain

If you wish to make an exchange, you must make the return and purchase the new size.

ONLINE OUTLET

Spain

Returns are not accepted for products belonging to the "Outlet" category. These can be changed in size as long as it is available through the following link indicating the order ID and email used in the purchase.

If the requested size is not available, you can redeem the amount in a voucher with no expiration date for the online shop.

We do not refund money on outlet products.

Exchanges and returns are not accepted in physical stores.

Please write to us at shop@beatrizfurest.com for any other questions.

Rest of Europe

No changes or returns are allowed.

REFUNDS

Once the product has been received in our warehouses and its condition has been checked, the amount will be refunded through the payment method used in the purchase, within a maximum period of 14 days following notification of withdrawal.