Purchase conditions
GENERAL CONTRACTING CONDITIONS
GENERAL INFORMATION
The ownership of this website, www.beatrizfurest.com (hereinafter Website) belongs to BEATRIZ FUREST, SL, B64458946 with address C/ Camp 63 ground floor, Local, Barcelona, 08022, Barcelona, whose data are Volume 39400, Folio 13, Section 8, Sheet B 343978, Entry 3ª, in BARCELONA. To contact BEATRIZ FUREST, SL you can call 932 375 475 or send an email to: media@beatrizfurest.com .
This text, as well as the mention of others, regulates the conditions by which this Website and the purchase or acquisition of products and/or services are governed, hereinafter, Conditions. For the purposes of the same, it is understood that the activity carried out by BEATRIZ FUREST, SL includes: sale of footwear.
Before accessing, browsing and/or using this website, the user has read the Conditions detailed below, in addition to the Legal Notice, the Privacy Policy and the Cookies Policy of BEATRIZ FUREST, SL. By using this Website or requesting the acquisition of a product and/or service, the user is bound by the Conditions, and is informed that they may be modified, and is responsible for consulting them each time they access, browse and/or use the Website. Those that are in force at the time of the request for the product and/or services will apply.
For further information or questions regarding the Conditions, the user may contact BEATRIZ FUREST, SL using the details provided above.
The user declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website. The user also assumes responsibility for the correct use of the Website, extending to:
- Use the Website to make legally valid inquiries and purchases or acquisitions.
- Do not make any fraudulent purchases, and inform the relevant authorities if a purchase of this nature is considered.
- Provide contact information in a truthful and lawful manner.
PURCHASE PROCESS
Users must follow the online purchasing and/or acquisition procedure for BEATRIZ FUREST, SL products and/or services. Users must also complete and/or check the information requested at each step, although they may modify their purchasing details before making the payment.
Communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in the records of BEATRIZ FUREST, SL in order to constitute a guarantee and proof of the transactions, respecting the security conditions and current regulations, particularly in accordance with the General Data Protection Regulation (GDPR), the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) and the rights of users in accordance with the Legal Notice and Privacy Policy of this Website.
AVAILABILITY
All purchase orders received through the Website are subject to availability and/or to the fact that no circumstance or cause of force majeure affects their supply and/or the provision of the service. In the event of difficulties in the supply of products or their availability, BEATRIZ FUREST, SL undertakes to contact the user and refund any amount that may have been paid as an amount. This will also apply in the event of not being able to provide the service.
PRICES AND PAYMENT
The prices applicable to each product are those indicated on the Website, including taxes, unless otherwise indicated and applied by legal requirement, especially in relation to Value Added Tax (VAT).
Delivery and/or shipping services are carried out through TRANSPORTE INTEGRAL DE PAQUETERIA, SA for national shipments and MAIL BOXES ETC EUROPA, SL for international shipments.
Prices may vary on this Website at any time, without affecting orders or purchases for which the user has received confirmation of the order or service.
Method of payment and order execution
The customer may pay the amount of the order by choosing any of the following methods: credit/debit card, PayPal, bank transfer, payment in installments with Alma.
All operations involving the transmission of personal or banking data are carried out using a secure environment, using a server based on standard SSL security technology, so that all information travels encrypted over the network. Likewise, the user's credit card data is entered directly on the bank's website, in the bank's Point of Sale Terminal (POS) and is not entered into any BEATRIZ FUREST, SL server, nor is it registered.
Payment by VISA or MASTERCARD always requires the following information: card number, expiration date and validation code, which matches the three digits on the back of the VISA or MASTERCARD card, ensuring the security of the transaction. This payment method is only valid on the web.
In the event that a purchase is charged improperly or fraudulently, the holder may demand immediate cancellation of the payment, with the debit and credit entries being made in the supplier's accounts as soon as possible. On the other hand, if the purchase has been made by the holder of a VISA or MASTERCARD card, and the demand for a refund does not result in the right of withdrawal or termination, the cancellation of the payment is improperly required. In this way, the holder is obliged to BEATRIZ FUREST, SL to compensate for any damages and losses caused as a result of the cancellation.
If a bank transfer is made, the order number, name and surname must be indicated in the subject line, making the transfer within three days after the order confirmation date for validation. Payment must be made in euros. The customer is responsible for all possible bank and exchange fees. In the case of bank transfers made outside Spain, the bank of origin must be informed to take charge of the bank fees and charges, otherwise, BEATRIZ FUREST, SL could stop the shipment of your order if it does not receive the full amount.
DELIVERY
Except in cases where unforeseen or extraordinary circumstances occur, or are derived from the customization of the products, the purchase order will be delivered within 48 hours, according to the shipping method selected by the user, with a maximum period of more than 72 hours for international destinations, counting from the date of confirmation of the order.
In the event that BEATRIZ FUREST, SL is unable to meet the delivery date for any reason attributable to it, the user will be contacted to inform them of the circumstance, offering them the option of continuing with the purchase by establishing a new delivery date or cancelling the order with a full refund of the price paid.
If delivery of the order is impossible due to the user's absence, the order may be returned to the warehouse.
The order will be deemed to have been delivered when the user or a third party indicated by the user acquires possession of the product material, as proven by the signature of receipt of the order at the agreed delivery address.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be located in the territory of application of Spanish VAT provided that the delivery address is located there, except for the Canary Islands, Ceuta and Melilla.
RETURNS
When the user purchases products through the owner's Website, he/she has the right to withdraw, return defective products or shipping errors and guarantees.
Right of withdrawal
The user makes a purchase through the Website and has the right to withdraw from the purchase within a period of 14 calendar days without the need for justification. This right will expire once the period of time has elapsed in which the user or a third party authorized by the user, other than the carrier, acquires material possession of the goods purchased from BEATRIZ FUREST, SL through the Website. Likewise, it will also expire in the event that the goods that make up the order are delivered separately and the user or a third party authorized by the user, other than the carrier, acquires material possession of the last good that makes up the purchase order.
BEATRIZ FUREST, SL must be notified by the user to exercise this right, through the Website or through shop@beatrizfurest.com . Regardless of the means you choose to make your decision, you must clearly and unequivocally express your intention to withdraw from the purchase contract before it expires within the corresponding period. In the The following link contains the necessary withdrawal right form template, which must be sent to the indicated email address.
In the event of withdrawal, BEATRIZ FUREST, SL will reimburse the user for all payments received, including shipping costs, except for any additional costs chosen by the user, without undue delay and within a maximum period of 14 calendar days from the date on which BEATRIZ FUREST, SL is informed of the user's decision to withdraw. The refund method will be the same payment method that the user used to make the initial purchase. The products can be returned to BEATRIZ FUREST, SL at C/ Camp 63, ground floor, Local, Barcelona, 08022, Barcelona, with the cost of return being borne by the user.
Return of defective products or shipping errors
These are cases in which the user considers that the product does not comply with the contract or purchase order, and must contact BEATRIZ FUREST, SL through shop@beatrizfurest.com immediately by expressing your disagreement through the same means or the contact details provided previously. You will be informed on how to proceed and once the products have been returned, they will be examined to inform the user, within a reasonable period of time, whether a refund or replacement is appropriate, within 14 days following confirmation of the refund or replacement of the item.
Warranties
The user enjoys guarantees on the products purchased through the Website, with BEATRIZ FUREST, SL being liable for any lack of conformity within a period of two years from delivery of the product.
DISCLAIMER OF LIABILITY
BEATRIZ FUREST, SL will not accept any responsibility for the following losses, regardless of their origin, unless otherwise provided by law:
- Losses that were not attributable to any breach on your part.
- Business losses.
- Indirect losses that were not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into.
BEATRIZ FUREST, SL, limits its liability in the following cases:
- It applies all measures to provide a faithful display of the product on the Website, not being responsible for any minor differences or inaccuracies that may exist.
- The company is not responsible for damages arising from the operation of the transport company, due to causes such as strikes, roadblocks, and other causes specific to the sector that result in delays, loss or theft of the product.
- Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the Internet service.
- The company will not be held responsible for any misuse and/or wear and tear of products that have been used by the user or for any incorrect product returns by the user.
- It is not responsible for any failure or delay in the fulfillment of the obligations assumed, when this is due to events of force majeure, which will be suspended while this period continues.
WRITTEN COMMUNICATIONS AND NOTIFICATIONS
The user accepts that most communications with BEATRIZ FUREST, SL will be electronic. In turn, you can communicate with BEATRIZ FUREST, SL through the contact details provided or through those provided on the Website.
DATA PROTECTION
The information or personal data provided by the user will be treated in accordance with the provisions of the Legal Notice and Privacy Policy, declaring that all data provided is true.
APPLICABLE LEGISLATION AND JURISDICTION
The interpretation and execution of these conditions and all acts that are a consequence of them, will be governed by Spanish legislation, subject to the non-exclusive jurisdiction of the courts and tribunals. Likewise, as an entity adhering to Confianza Online and in the terms of its Code of Ethics, in the event of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the extrajudicial dispute resolution system of Confianza Online ( www.confianzaonline.es ).
Merchants established in the European Union who provide online services, provide you with access to the online dispute resolution platform, according to Regulation EU/524/2013, at the following link: http://ec.europa.eu/consumers/odr/
COMPLAINTS AND CLAIMS
The user can send BEATRIZ FUREST, SL their complaints, claims or any other comment they wish to make. shop@beatrizfurest.com or to the address C/ Camp 63 ground floor, Local, Barcelona, 08022, Barcelona.
In addition, BEATRIZ FUREST, SL has official complaint forms available to consumers and users, who can request them at shop@beatrizfurest.com whenever.
You can download the previous contract conditions here .