Write to us at shop@beatrizfurest.com and tell us your order number. We will respond to you in less than 24 hours.

You can pay your order in different ways such as credit/debit card, Paypal, Bizum, Apple Pay, payment in installments with Klarna. All personal or banking information is transmitted securely through an SSL-enabled server. Card details are entered directly on the bank's website for greater security. To pay with VISA or MASTERCARD, you need the card number, expiration date and payment code. reverse validation. This option is only available on the web. If there is an improper charge, you can request that the payment be reversed.

For order deliveries within the territory of Spain, the approximate delivery time is 2 to 3 business days. For order deliveries within European territory, the approximate delivery time is 3 to 5 business days. For order deliveries to other countries, the approximate delivery time is 7 to 10 business days.

The shipping cost will depend on the geographical area. The system will ask for your personal details and shipping address to calculate the transportation cost. In Spain (Peninsula), shipping costs are free for orders over €89. The shipping cost is €4.95 for orders under €89. In the Canary and Balearic Islands, the cost is €11. European Union: free shipping for orders over €250. The cost for orders under €250 is €15. United Kingdom: The minimum order is £137/€163, and the shipping cost is €25. USA: €45

Customs costs are not included in the price and must be paid by the buyer. United Kingdom: Due to Brexit, all UK orders over £137/€163 are now subject to any taxes and customs charges from the destination country. These costs and related procedures are the responsibility of the client/recipient. You are responsible for paying all government taxes, administrative fees and customs duties collected by the carrier when using the website or making a purchase. In the event that the recipient rejects the package due to additional customs fees invoiced to the recipient upon receipt, BEATRIZ FUREST reserves the right to invoice the amount of these customs duties initially owed by the customer up to €25.

You can consult our size guide in each product sheet.

Our leather is Italian, of beef or lamb origin. It is handcrafted in workshops located in Spain.

With a neutral wet wipe, we recommend using cream to moisturize it.

If you need an exchange, exchanges are not available on our website. If you would like a different size, color, or model, simply return the item and make a new purchase. The product must be in the same condition in which you received it, with no apparent signs of use, properly tagged, and in its original packaging. We cannot accept returns for any item that is not in perfect condition.

If you need to make a return, please access the following link: https://returns.itsrever.com/beatrizfurest You will need to complete the form and once the request has been submitted, you will receive an informational email on how to finalize the process.

Returns for orders from Spain cost €4.95 if home collection is requested, or €3.95 if dropped off at a delivery point. This cost will be deducted from the refund. Returns in-store are free. Returns for orders from the EU cost €15. Returns for orders from any other country cost €25.

If you wish, you can make a free exchange or return at any of our stores in Barcelona, ​​Bilbao, Madrid, Málaga, San Sebastián, Santander and Valencia. Inform our sales assistants of the order number. When the store informs us of the return, we will make the refund through the payment method used in the purchase.